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GUIDELINES

House Rules, Guidelines & Waiver

Welcome to Magnum Sports Complex. Please review our complete facility regulations, booking policies, and safety standards below.

01

Booking, Payment & Limits

  • All bookings are confirmed only upon full payment.
  • A booking confirmation receipt must be presented upon check-in.
  • Reservations without payment will not be secured.
  • Bookings of 4+ hours are special bookings and must be coordinated with the Sales Office.
  • Max 3 bookings per day per client (same time slot only; multiple time slots are not allowed).
  • Open daily for online and walk-in bookings.
02

Cancellation & Rescheduling

  • No refunds will be provided.
  • One (1) reschedule allowed if requested at least 24 hours before the scheduled booking.
  • No-shows are forfeited and are not eligible for rescheduling or refund.
03

Arrival & Court Time

  • Players must arrive 15–30 minutes before their scheduled time.
  • Check-in requires a booking confirmation.
  • Court usage strictly follows the reserved schedule.
  • Late arrivals will not extend or offset the reserved time.
04

Court Usage

  • Play is allowed only within your booked court and time slot.
  • Extensions are hourly and subject to availability.
  • A waiver must be completed prior to play.
05

Equipment & Lockers

  • Bring your own equipment or rent from the facility (ID required).
  • Equipment rentals and lockers are subject to availability, fees, and ID deposit.
  • Scoreboards available on select courts (ask staff for assistance).
  • Lost or damaged locker keys will incur corresponding fees.
  • Do not hang items on rims, nets, or facility structures.
  • Report any damaged equipment immediately.
06

Behavior & Conduct

  • Respect all players, guests, and staff at all times.
  • No foul language, fighting, or rough play.
  • Follow all staff instructions; disruptive behavior or interference is prohibited.
  • Violations may result in removal without refund.
07

Prohibited Items & Activities

  • No smoking, vaping, alcohol, or illegal substances on premises.
  • Only water or sports drinks in sealed containers are allowed.
  • No food, gum, or pets inside the facility.
  • No drums, trumpets, or noise-makers in courts or viewing areas.
08

Court Safety & Maintenance

  • Use the facility at your own risk.
  • Wear proper sports attire and appropriate footwear.
  • No chairs, tables, or props allowed on court unless approved by management.
  • “You break it, you pay for it.”
  • Maintain cleanliness and dispose of trash properly.
09

Youth Policy

  • Players below 18 years old must be accompanied by a parent or guardian.
10

Guests & Spectators

  • Spectators must stay in designated viewing areas only.
  • Keep noise at a minimum and support players respectfully.
11

Liability & Personal Belongings

  • Facility is not liable for lost, stolen, or damaged personal belongings (balls, bags, equipment, etc.).
  • Items entering restricted/elevated areas (ceilings, lights, nets) may be unsafe or delayed for retrieval.
12

Force Majeure

  • Management is not liable for delays or cancellations due to weather, power outages, or emergencies.
  • Rescheduling under these conditions is subject to availability.
13

Violations & Penalties

  • Violations may result in a warning, ejection from the facility, or a temporary/permanent ban.
14

Acceptance of Terms

  • By booking and using the facility, all clients and guests agree to comply with these rules and policies.

Ready to play?

Ensure you adhere to all guidelines above for a smooth and enjoyable experience.

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